Making a claim at the end of the Tenancy

On the determination of the tenancy, where the approved Tenant has breached the signed Residential Tenancy Agreement you are entitled to lodge a claim for proved losses up to the Maximum Liability amount shown on the Guarantee certificate.

1. Where you intend to make a claim advise the Tenant(s) (“claims notice”) within 10 working days of the tenancy being determined to give the Tenant(s) a chance to remedy the breach.
   
   
2. Where the Tenant(s) fails to remedy the breach within 15 days you can claim against the Guarantee.
   
   
3. You must file a claim against the Guarantee within 35 days of the tenancy being determined. You will be asked to complete a claim form and attach rent records.
   
   
4. Where the claim is in dispute and because we recover from the Tenant(s) we may require a Mediated or Ajudicated Tribunal Order to establish the amount claimed before settlement can take place (This does not need to be supplied within the 35 days, Part 3 above).
   
   
5. Once the claim is submitted with all supporting documents supplied we undertake to settle all claims with 10 working days.

Note: Where the Tenant has lodged a bond with the Department of Building and Housing in addition to BondAssist, you would call on the DBH Bond first.

To request a claim form please call us on 0800 520 620