Please direct all claim enquiries & information to Mr Peter Lyons email@example.com or Mr Bernie Niehaus firstname.lastname@example.org of CBL Insurance Limited ((09) 303 4770). You will need to support your claim with a copy of the Guarantee Certificate, The Tenancy Agreement, Rent Records and a Tenancy Tribunal Order.
If the ‘Beneficiary’ has changed. I.e. new Landlord; please contact Mr Peter Lyons or Mr Bernie Niehaus of CBL Insurance Limited so that the Certificate can be updated
Each Guarantee includes one free transfer to a new property. Please contact Mr Peter Lyons or Mr Bernie Niehaus of CBL Insurance to request a transfer. You will need a copy of your new Tenancy Agreement and a letter from your existing landlord confirming that no claim will be made against the Guarantee.
Unfortunately no new Guarantees can be issued after 31 October 2013. If you are unable to find a property prior to this date and you have paid a $15 application fee and your approval is no older than 60 days then you can request a refund of the fee paid. Please write to NZ Guarantee,
C/- Deloitte, Box 12003, Rotorua to request a refund quoting your bond assist approval number.